Privacy Policy
We respect your privacy and are committed to protecting your personal information in accordance with Ontario and Canadian law. Here's exactly what we collect, why we collect it, and what we do with it.
1 Overview
Concrete On Tap ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at concreteontap.ca and who contact us for services. This Privacy Policy explains our practices in accordance with applicable Canadian and Ontario privacy legislation.
2 What We Collect
We only collect personal information that is necessary to respond to your inquiries or provide our services. We collect information in two ways: directly from you, and automatically through your use of our website.
Information You Provide Directly
- Your name and contact information (phone number, email address) when you fill out a contact or quote request form
- Your job site address or service location when requesting a delivery estimate
- Any details you voluntarily include in messages sent to us via email or our website forms
Information Collected Automatically
- Basic technical information such as your browser type, device type, and IP address
- Pages visited on our Site and approximate time of visit
- Referring website (how you arrived at our Site)
We do not collect sensitive personal information such as financial account numbers, health information, or government identification numbers through this website.
3 How We Use Your Information
We use the personal information we collect only for the purposes for which it was provided or for purposes that are consistent with those reasons. Specifically, we use your information to:
- Respond to your inquiries, quote requests, or service questions
- Schedule and coordinate concrete delivery services you have requested
- Send you confirmations, updates, or information related to your service
- Improve our website and understand how visitors use our content
- Comply with applicable legal obligations
If you have consented to receiving updates or promotions from us, you may withdraw that consent at any time by contacting us at info@concreteontap.ca or by using the unsubscribe link in any email we send.
6 Data Retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
- Inquiry and quote request information is retained for up to 2 years to support follow-up and service history
- Service-related records (completed jobs, invoices) may be retained for up to 7 years in accordance with standard Ontario business record-keeping requirements
- Website analytics data is retained in aggregated, anonymized form and does not identify individual users
When personal information is no longer required, we securely delete or anonymize it.
7 Your Rights
Under Canadian federal privacy law (PIPEDA) and Ontario privacy legislation, you have the following rights with respect to your personal information:
- Right to Access — You may request a copy of the personal information we hold about you
- Right to Correction — You may ask us to correct inaccurate or incomplete personal information
- Right to Withdraw Consent — You may withdraw consent to our use of your information at any time, subject to legal or contractual restrictions
- Right to Know — You may ask us to explain how your personal information is being used and who it has been shared with
- Right to File a Complaint — You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact our Privacy Officer using the details in Section 11 below. We will respond to all requests within 30 days, as required under PIPEDA.
8 Security
We take reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, restricted internal access, and use of industry-standard website security protocols (HTTPS).
While we take these precautions seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, but we are committed to notifying you promptly in the event of a privacy breach that poses a real risk of significant harm, as required under Canadian law.
9 Children's Privacy
Our website and services are intended for adults and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will promptly delete it.
If you believe a minor has submitted personal information to us, please contact us immediately at info@concreteontap.ca.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or website functionality. When we do, the "Last Updated" date at the top of this page will be revised accordingly.
We encourage you to review this Policy periodically. If changes are material, we will make reasonable efforts to notify you — for example, by posting a notice on our website. Continued use of the Site following any update constitutes your acceptance of the revised Policy.
11 Contact & Complaints
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
Privacy Officer — Concrete On Tap
Greater Toronto Area, Ontario, Canada
Email: info@concreteontap.ca
Phone: 1-437-522-4817
We will acknowledge receipt of your inquiry within 5 business days and provide a full response within 30 days, as required under PIPEDA.
Office of the Privacy Commissioner of Canada
If you are not satisfied with our response, you have the right to file a complaint with the federal privacy regulator:
Office of the Privacy Commissioner of Canada
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca